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Understanding and Implementing Quality : Frameworks, techniques and cases /

Understanding and Implementing Quality : Frameworks, techniques and cases / edited by Jiju Anthony and David Preece. - London : Routledge, 2001. - 224p. ; 24 cm.

This work considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.

9780415222716 (hbk.) : £60.00 9780415222723 (pbk.) : £19.99


Quality control.
Quality control--Case studies.
Business and Management.

TS156

658.4013