Customer Service For Hospitality And Tourism (Record no. 2540)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01170nam a2200265 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | BDZ0020928828 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260609104253.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781908999344 (pbk.) : |
| Terms of availability | £29.99 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | StDuBDS |
| Language of cataloging | eng |
| Transcribing agency | StDuBDS |
| Modifying agency | StDuBDSZ |
| Description conventions | rda |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | TRV |
| Source | ukslc |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 647.940688 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hudson, Simon, |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer Service For Hospitality And Tourism |
| Statement of responsibility, etc | Simon Hudson, Louise Hudson. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 304 pages : |
| Other physical details | illustrations (black and white) ; |
| Dimensions | 25 cm |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry |
| General subdivision | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourism. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Travel and Tourism. |
| Source of heading or term | ukslc |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130121s2013 enka f 001|0|eng|d |
| 500 ## - GENERAL NOTE | |
| General note | Includes QR codes. |
| 520 8# - SUMMARY, ETC. | |
| Summary, etc | The 'whys' and 'hows' of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hudson, Louise, |
| Relator term | author. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| Barcode | Date acquired | Koha item type | Full call number | Permanent Location | Current Location | Withdrawn status | Lost status | Damaged status | Total Checkouts | Date last seen |
|---|---|---|---|---|---|---|---|---|---|---|
| 39548000003326 | 09/06/2026 | Print Book - Lending | 647.940688 | Magherafelt Campus | Magherafelt Campus | 09/06/2026 |