Interpersonal Skills At Work
Interpersonal skills
John Hayes.
- 2nd ed.
- London : Routledge, 2002.
- xiii, 306 p. : ill. ; 24 cm.
Previous ed.: published as Interpersonal skills. 1991.
Includes bibliographical references and index.
John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes.