TY  - BOOK
AU  - Hayes,John
TI  - Interpersonal Skills At Work 
SN  - 9780415227766 (pbk.) :
AV  - HD58.7 
U1  - 658.3145 21
PY  - 2002///
CY  - London
PB  - Routledge
KW  - Interpersonal relations
KW  - Organizational behavior
KW  - Business and Management
KW  - ukslc
N1  - Previous ed.: published as Interpersonal skills. 1991; Includes bibliographical references and index
N2  - John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes
ER  -