TY - BOOK AU - Stanton,Nicki TI - Mastering Communication SN - 9781403917096 (pbk.) : AV - HD30.3 .S73 2004 U1 - 651.7 21 PY - 2004/// CY - Basingstoke PB - Palgrave Macmillan KW - Communication KW - Problems, exercises, etc KW - Communication in organizations KW - Business and Management KW - ukslc N1 - Previous ed.: Basingstoke: Macmillan, 1996; Includes bibliographical references and index N2 - This comprehensive 'how to' book is for anyone wishing to improve their communication skills and knowledge of the way in which communications function in organisations. It covers the skills of speaking, writing, listening and effective reading and provides guidance on telephoning, intervewing and meetings ER -