00983nam a22002538a 4500001001400000003000800014005001700022008004100039020003600080020003600116040003100152050001000183072001500193082001700208245012300225260003200348300002000380520019900400650002100599650003500620650003600655700001900691700001900710BDZ0002830532StDuBDS20260330105305.0010411s2001    enk    f      000 0 eng d  a9780415222716 (hbk.) :c£60.00  a9780415222723 (pbk.) :c£19.99  aStDuBDScStDuBDSdStDuBDSZ 4aTS156 7aBUS2ukslc04a658.401322100aUnderstanding and Implementing Quality :bFrameworks, techniques and cases /cedited by Jiju Anthony and David Preece.  aLondon :bRoutledge,c2001.  a224p. ;c24 cm.8 aThis work considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. 0aQuality control. 0aQuality controlvCase studies. 7aBusiness and Management.2ukslc1 aAnthony, Jiju.1 aPreece, David.