TY  - BOOK
AU  - Anthony,Jiju
AU  - Preece,David
TI  - Understanding and Implementing Quality: Frameworks, techniques and cases 
SN  - 9780415222716 (hbk.) :
AV  - TS156 
U1  - 658.4013 21
PY  - 2001///
CY  - London
PB  - Routledge
KW  - Quality control
KW  - Case studies
KW  - Business and Management
KW  - ukslc
N2  - This work considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques
ER  -