Blanchard, Kenneth H. <br/><br/>
Raving Fans :  A revolutionary approach to customer service / 
Ken Blanchard & Sheldon Bowles. 
 - London :  HarperCollinsEntertainment,  1998. 
 - x, 137 p. ;  20 cm. 
<br/><br/> Originally published: New York: Morrow, 1993. 
<br/><br/> This is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottom-line results. 
<br/><br/><label>ISBN: </label>9780006530695 (pbk.) :  £6.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Business and Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.812