TY  - BOOK
AU  - Blanchard,Kenneth H.
AU  - Bowles,Sheldon M.
TI  - Raving Fans: A revolutionary approach to customer service 
SN  - 9780006530695 (pbk.) :
AV  - HF5415.5 
U1  - 658.812 22
PY  - 1998///
CY  - London
PB  - HarperCollinsEntertainment
KW  - Customer relations
KW  - Business and Management
KW  - ukslc
N1  - Originally published: New York: Morrow, 1993
N2  - This is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottom-line results
ER  -