TY  - BOOK
AU  - Kelemen,Mihaela
TI  - Managing Quality: Managerial and critical perspectives 
SN  - 9780761969037 (cased) :
U1  - 658.4010941 21
PY  - 2003///
CY  - London
PB  - SAGE
KW  - Total quality management
KW  - Great Britain
N1  - Includes bibliographical references and index
N2  - In this comprehensive review of quality management discourses and techniques Mihaela Kelemen critically analyses operations management, human resource management, organizational behaviour, strategy, marketing and organization theory
ER  -