Thompson, Neil,  1955- <br/><br/>
People skills / 
Neil Thompson. 
 - 3rd ed. 
 - Basingstoke :  Palgrave Macmillan,  2009. 
 - xviii, 315 p. :  ill. ;  24 cm. 
<br/><br/> Formerly CIP. 
<br/><br/>Includes bibliographical references (p. 294-313) and index. 
<br/><br/>Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice. 
<br/><br/><label>ISBN: </label>9780230221123 (pbk.) :  £19.99 0230221122 (pbk.) :  £19.99 
<br/><br/><label>LCCN: </label>2009013613   
<br/><br/><label>Nat. Bib. No.: </label>GBA905959  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>014883331  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Interpersonal communication.<br/>Self-management (Psychology)<br/>Problem solving.
<br/><br/><label>LC Class. No.: </label>HM1106  / .T46 2009 
<br/><br/><label>Dewey Class. No.: </label>158.2 302