01170nam a2200265 i 4500 BDZ0020928828 StDuBDS 20260609104253.0 130121s2013 enka f 001|0|eng|d 9781908999344 (pbk.) : £29.99 StDuBDS eng StDuBDS StDuBDSZ rda TRV ukslc 647.940688 23 Hudson, Simon, author. Customer Service For Hospitality And Tourism Simon Hudson, Louise Hudson. vii, 304 pages : illustrations (black and white) ; 25 cm Includes QR codes. Includes bibliographical references and index. The 'whys' and 'hows' of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. Hospitality industry Customer services. Tourism. Customer services. Travel and Tourism. ukslc Hudson, Louise, author. 2540 2540 39548000003326 2026-06-09 LNF 647.940688 MAG MAG 0 0 0 0 0 2026-06-09 10:43:05 2026-06-09