Goetsch, David L., <br/><br/>
Quality Management For Organizational Excellence :  Introduction to total quality  
David L. Goetsch, Stanley Davis. 
 - Seventh edition. Pearson new international edition. 
 - 468 pages :  illustrations (black and white) ;  28 cm 
<br/><br/> Includes index. 
<br/><br/> This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Key topics covered include global competitiveness, strategic management, quality culture, employee empowerment, leadership, teamwork, communication, and education and training. 
<br/><br/><label>ISBN: </label>9781292022338 (paperback) :  £54.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Business and Management.
<br/><br/><label>LC Class. No.: </label>HD62.15 
<br/><br/><label>Dewey Class. No.: </label>658.4013