TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality Management For Organizational Excellence: Introduction to total quality 
SN  - 9781292022338 (paperback) :
AV  - HD62.15 
U1  - 658.4013 23
KW  - Total quality management
KW  - Business and Management
KW  - ukslc
N1  - Includes index
N2  - This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Key topics covered include global competitiveness, strategic management, quality culture, employee empowerment, leadership, teamwork, communication, and education and training
ER  -