TY  - BOOK
AU  - Dale,B.G.
AU  - Wiele,Anthony van der
AU  - Iwaarden,Jos van
TI  - Managing Quality
SN  - 9781405142793 (pbk.) :
AV  - TA190 .M38 2007
U1  - 658.4013 22
PY  - 2007///
CY  - Malden, Mass., Oxford
PB  - Blackwell
KW  - Total quality management
KW  - Business and Management
KW  - ukslc
N1  - Previous ed.: 2003; Includes bibliographical references and index
N2  - This comprehensive total quality management text aims to provide readers with an appreciation of the concepts and principles of TQM and is a wide-ranging source of reference for the many associated tools, techniques and systems
ER  -