Oakland, John S., <br/><br/>
Total Quality Management and Operational Excellence :  text with cases / 
John S. Oakland. 
 - Fourth edition. 
 - London :  Routledge,  2014. 
 - xxiv, 530 pages :  illustrations (colour) ;  25 cm 
<br/><br/> Previous edition: published as Total quality management. Amsterdam: Butterworth-Heinemann, 2003.  Includes index. 
<br/><br/><label>ISBN: </label>9780415635509 (pbk.) :  £60.99  No price 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Business and Management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .O173 2014 
<br/><br/><label>Dewey Class. No.: </label>658.4013