TY  - BOOK
AU  - Oakland,John S.
TI  - Total Quality Management and Operational Excellence: text with cases 
SN  - 9780415635509 (pbk.) :
AV  - HD62.15 .O173 2014
U1  - 658.4013 23
PY  - 2014///
CY  - London
PB  - Routledge
KW  - Total quality management
KW  - Business and Management
KW  - ukslc
N1  - Previous edition: published as Total quality management. Amsterdam: Butterworth-Heinemann, 2003; Includes index
ER  -