Goetsch, David L. <br/><br/>
Quality Management :  Introduction to Total Quality Management for Production Processing, and Services  
David L. Goetsch, Stanley B. Davis. 
 - 5th ed. 
 - Upper Saddle River, N.J. :  Pearson/Prentice Hall,  c2006. 
 - xviii, 814 p. :  ill. ;  24 cm. 
<br/><br/> Previous ed.: 2003. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780131971349 (pbk.) :  No price 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Business and Management.
<br/><br/><label>Dewey Class. No.: </label>658.4013