TY - BOOK AU - Goetsch,David L. AU - Davis,Stanley TI - Quality Management: Introduction to Total Quality Management for Production Processing, and Services SN - 9780131971349 (pbk.) : U1 - 658.4013 22 PY - 2006/// CY - Upper Saddle River, N.J. PB - Pearson/Prentice Hall KW - Total quality management KW - Business and Management KW - ukslc N1 - Previous ed.: 2003; Includes bibliographical references and index ER -