Lucas, Robert W., <br/><br/>
Customer service :  Skills for Success 
Robert Lucas. 
 - Eighth edition. International student edition. 
 - 1 volume :  illustrations (black and white, and colour) 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> This title features how-to topics for the customer service student. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication and use of technology. This edition addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities. 
<br/><br/><label>ISBN: </label>9781265037536 (pbk.) :  £52.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Business and Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L83 2022 
<br/><br/><label>Dewey Class. No.: </label>658.812