TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: Skills for Success
SN  - 9781265037536 (pbk.) :
AV  - HF5415.5 .L83 2022
U1  - 658.812 23
KW  - Customer services
KW  - Business and Management
KW  - ukslc
N1  - Includes bibliographical references and index
N2  - This title features how-to topics for the customer service student. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication and use of technology. This edition addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities
ER  -