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	1.	Image from Amazon.com	Health & Social Care / Yvonne Nolan with Colette Burgess and Colin Shaw. by Nolan, Yvonne [author.] Burgess, Colette [author.] Shaw, Colin [author.] Series: Heinemann work-based learning. Level 2 diploma Edition: 3rd edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow, Essex : Heinemann, 2011 Availability: Items available for reference: Newtownabbey Campus: Not for loan (1)Location, call number: 362. Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Building Great Customer Experiences / Colin Shaw and John Ivens. by Shaw, Colin Ivens, John Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Basingstoke : Palgrave Macmillan, 2002 Availability: Items available for loan: Newtownabbey Campus (1)Location, call number: 658.812. Place hold Save to lists Add to cart (remove)

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