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1.	Image from Amazon.com	Key Customers : How to manage them profitably / Malcolm McDonald, Beth Rogers, Diana Woodburn. by McDonald, Malcolm Rogers, Beth, 1957- Woodburn, Diana Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Oxford : Butterworth-Heinemann, 2000 Availability: Items available for loan: Newtownabbey Campus (1)Location, call number: 658.804. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Raving Fans : A revolutionary approach to customer service / Ken Blanchard & Sheldon Bowles. by Blanchard, Kenneth H Bowles, Sheldon M Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : HarperCollinsEntertainment, 1998 Availability: Items available for loan: Newtownabbey Campus (1)Location, call number: 658.812. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Building Great Customer Experiences / Colin Shaw and John Ivens. by Shaw, Colin Ivens, John Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Basingstoke : Palgrave Macmillan, 2002 Availability: Items available for loan: Newtownabbey Campus (1)Location, call number: 658.812. Place hold Save to lists Add to cart (remove)

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