Written by a leading healthcare academic and an accredited international business coach, this book takes a new approach to one of the most crucial issues in healthcare - how to care for patients appreciatively, responsively and compassionately. In the light of the findings of the Francis Report (2013), and at a time when healthcare services are under enormous pressure, there is a clear and urgent need for such a book. Despite the challenges of ill health, the authors demonstrate that the opportunity is there for any healthcare practitioner to draw out what the patient needs and desires.

Includes bibliographical references.

Introduction -- Personal stories -- Compassionate and dignified care -- Professionalism : on becoming a professional -- Problem-solving in healthcare -- Applying appreciative inquiry in practice and education -- Creativity and care -- Applying the three-eye model to healthcare -- Mindful healthcare practice -- The appreciattive care worker and coach -- Conclusion.

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WorldCat record variable field(s) change: 650