| 000 | 01019nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | BDZ0001378132 | ||
| 003 | StDuBDS | ||
| 005 | 20260331124224.0 | ||
| 008 | 980223r20111998enk f 000|0|eng|d | ||
| 020 |
_a9780006530695 (pbk.) : _c£6.99 |
||
| 040 |
_aStDuBDS _beng _cStDuBDS _dStDuBDSZ |
||
| 050 | 4 | _aHF5415.5 | |
| 072 | 7 |
_aBUS _2ukslc |
|
| 082 | 0 | 4 |
_a658.812 _222 |
| 100 | 1 | _aBlanchard, Kenneth H. | |
| 245 | 1 | 0 |
_aRaving Fans : _bA revolutionary approach to customer service / _cKen Blanchard & Sheldon Bowles. |
| 260 |
_aLondon : _bHarperCollinsEntertainment, _c1998. |
||
| 300 |
_ax, 137 p. ; _c20 cm. |
||
| 500 | _aOriginally published: New York: Morrow, 1993. | ||
| 520 | 8 | _aThis is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottom-line results. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 7 |
_aBusiness and Management. _2ukslc |
|
| 700 | 1 | _aBowles, Sheldon M. | |
| 999 |
_c1875 _d1875 |
||