| 000 | 00959nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | BDZ0005168380 | ||
| 003 | StDuBDS | ||
| 005 | 20260331124534.0 | ||
| 008 | 020209s2002 enka f b 001 0 eng d | ||
| 020 |
_a9780333990131 (hbk.) : _c£19.99 |
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| 040 |
_aStDuBDS _cStDuBDS _dStDuBDSZ |
||
| 050 | 0 |
_aHF5415.5 _b.S53 2002 |
|
| 072 | 7 |
_aBUS _2eflch |
|
| 082 | 0 | 4 |
_a658.812 _221 |
| 100 | 1 | _aShaw, Colin. | |
| 245 | 1 | 0 |
_aBuilding Great Customer Experiences / _cColin Shaw and John Ivens. |
| 260 |
_aBasingstoke : _bPalgrave Macmillan, _c2002. |
||
| 300 |
_axvi, 224 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | 8 | _aWith the use of compelling examples and case studies, the author in this text examines building and delivering great customer experiences. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aCustomer relations _vCase studies. |
|
| 650 | 7 |
_aBusiness and Management. _2eflch |
|
| 700 | 1 | _aIvens, John. | |
| 999 |
_c1876 _d1876 |
||