| 000 | 01170nam a2200265 i 4500 | ||
|---|---|---|---|
| 001 | BDZ0020928828 | ||
| 003 | StDuBDS | ||
| 005 | 20260609104253.0 | ||
| 008 | 130121s2013 enka f 001|0|eng|d | ||
| 020 |
_a9781908999344 (pbk.) : _c£29.99 |
||
| 040 |
_aStDuBDS _beng _cStDuBDS _dStDuBDSZ _erda |
||
| 072 | 7 |
_aTRV _2ukslc |
|
| 082 | 0 | 4 |
_a647.940688 _223 |
| 100 | 1 |
_aHudson, Simon, _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer Service For Hospitality And Tourism _cSimon Hudson, Louise Hudson. |
| 300 |
_avii, 304 pages : _billustrations (black and white) ; _c25 cm |
||
| 500 | _aIncludes QR codes. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | 8 | _aThe 'whys' and 'hows' of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. | |
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 650 | 0 | _aTourism. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aTravel and Tourism. _2ukslc |
|
| 700 | 1 |
_aHudson, Louise, _eauthor. |
|
| 999 |
_c2540 _d2540 |
||