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020 _a9781119302735
_q(electronic bk.)
020 _a1119302730
_q(electronic bk.)
020 _a9781119130932
_q(epub)
020 _a111913093X
_q(epub)
020 _a9781119130918
_q(pdf)
020 _a1119130913
_q(pdf)
020 _a1119130921
020 _a9781119130925
020 _z9781119130925
_q(paperback)
037 _aCL0500000781
_bSafari Books Online
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_beng
_cEBZ
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245 0 0 _aManaging Quality :
_bAn essential guide and resource gateway /
_c[edited by] Barrie G. Dale, David Bamford, and Ton van der Wiele.
250 _aSixth edition.
264 1 _aChichester, West Sussex, United Kingdom :
_bJohn Wiley & Sons, Inc.,
_c2016.
300 _a1 online resource
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bn
_2rdamedia
338 _aonline resource
_bnc
_2rdacarrier
341 0 _atextual
_2sapdv
_3EBSCOhost
500 _aMachine generated contents note: Acknowledgements Preface About the Authors Contributors Part One The Development and Introduction of Total Quality Management (TQM) Chapter One TQM: An Overview and the Role of Management B.G. Dale, M. Papalexi, D. Bamford and A. van der Wiele Introduction What is Quality? Why is Quality Important? The Evolution of Quality Management The Key Elements of TQM The Need for Senior Managers to Get Involved in TQM What Senior Managers Need to Know about TQM What Senior Managers Need to Do about TQM Summary References Chapter Two The Received Wisdom on TQM B.G. Dale, M. Papalexi, D. Bamford and A. van der Wiele Introduction Crosby (1926-2001) Deming (1900-1993) Feigenbaum (b. 1922) Juran (b. 1904) Are the Approaches of these Gurus Different? Imai (b. 1930) Ishikawa (1915-1989) Shingo (1909-1990) Taguchi (b. 1924) Japanese-Style Total Quality Summary References Chapter Three The Introduction and A framework for TQM B.G. Dale, M. Papalexi, D. Bamford and A. van der Wiele Introduction Change and Continuous Improvement Forces for Change How Do Companies Get Started? Approaches to TQM A Framework for the Introduction of TQM Organizing Systems and Techniques Measurement and Feedback Changing the Culture Use of the Framework Outcomes Summary References Part Two The Business Context of TQM Chapter Four Policy Deployment R.G. Lee, B.G. Dale, I. Reid and D. Bamford Introduction Definitions: Policy Deployment What is Policy Deployment? What Policy Deployment is Not The Policy Deployment Process A Check-Reflect-Improve-Scrutinize-Pass (CRISP) Approach to Policy Deployment Summary References Chapter Five Quality Costing B.G. Dale, I. Reid and D. Bamford Introduction Definition and Categorization of Quality Costs Collecting Quality Costs Some Cost Aspects in Business Reporting Quality Costs Uses of Quality Costs Summary References Chapter Six Managing Service Quality B.R. Lewis, I. Reid and D. Bamford Introduction The Service Environment Defining Service Quality The Role of Personnel in Service Delivery Service Delivery Summary References Chapter Seven Supplier Development B.G. Dale, B. Burnes, I. Reid and D. Bamford Introduction Long-Term Issues of Partnership Barriers to Developing Partnerships Conditions of Partnership The Issues to be Considered in Partnership The Process of Partnership Potential Difficulties of Operating Partnerships Summary References Part Three Quality Management Systems, Tools and Techniques Chapter Eight Quality Management Systems and the ISO 9000 series B.G. Dale, B. Dehe and D. Bamford Introduction What is Quality Assurance? What is a Quality Management System? The Development of Quality Management System Standards The ISO 9000 Series of Standards: An Overview Implementation Guidelines for ISO 9001 Quality Management System Assessment and Registration ISO 9000 Series Registration: A Model for Small Companies Benefits and Limitations of the ISO 9000 Series of Standards Summary References Chapter Nine Quality Management Tools B.G. Dale, B. Dehe and D. Bamford Introduction Selecting Tools and Techniques Difficulties and Issues Relating to the Use of Tools and Techniques Problem-Solving Methodology Checklists Flowcharts Checksheets Tally Charts and Histograms Graphs Pareto Analysis Cause-and-Effect Diagrams Scatter Diagrams and Regression Analysis The Seven Management Tools Summary References Chapter Ten Quality Management Techniques B.G. Dale, B. Dehe and D. Bamford Introduction Quality Function Deployment Design of Experiments Failure Mode and Effects Analysis Statistical Process Control Benchmarking Business Process Re-engineering and Value Stream Mapping Six-sigma References Part Four TQM through Continuous Improvement Chapter Eleven Teams and Teamwork B.G. Dale, J. Bamford, D. Bamford and A. van der Wiele Introduction The Role of Teams in Continuous Improvement Types of Teams Evaluation of Teams Team Competition Guidelines for Developing Effective Teams Summary References Chapter Twelve Self-Assessment, Models and Quality Awards B.G. Dale, J. Bamford, D. Bamford and A. van der Wiele Introduction Quality, TQM, Strategic Process Improvement and Excellence Award Models The Self-Assessment Process Success Factors for Self-Assessment Difficulties with Self-Assessment Summary References Chapter Thirteen Managing Quality: New Challenges B.G. Dale, J. Bamford, D. Bamford and A. van der Wiele Introduction Developments 'Old' Quality Management 'New' Quality Management TQM and Strategic Process Improvement in the BRIC Economies Summary References Chapter Fourteen Managing Quality: The Future B.G. Dale, J. Bamford, D. Bamford and A. van der Wiele Introduction The Importance of Quality Quality Management: A Continuous Process Measuring Progress towards Quality Management Quality Management Issues which Need to be Considered in the Future Summary References Index.
504 _aIncludes bibliographical references and index.
505 0 _aEpigraph -- Title page -- Copyright -- List of Boxes -- Acknowledgements -- Preface -- About the Authors -- The Editors -- Contributors -- Part One The Development and Introduction of Total Quality Management (TQM) -- Chapter 1 TQM: An Overview and the Role of Management -- Introduction -- What is Quality? -- Why is Quality Important? -- The Evolution of Quality Management -- The Key Elements of TQM -- The Need for Senior Managers to Get Involved in TQM -- What Senior Managers Need to Know about TQM -- What Senior Managers Need to Do about TQM -- Summary -- References.
505 8 _aChapter 2 The Received Wisdom on TQM -- Introduction -- Crosby (1926-2001) -- Deming (1900-1993) -- Feigenbaum (1922-2014) -- Juran (1904-2008) -- Are the Approaches of these Gurus Different? -- Imai (born 1930) -- Ishikawa (1915-1989) -- Shingo (1909-1990) -- Taguchi (1924-2012) -- Japanese-Style Total Quality -- Summary -- References -- Chapter 3 The Introduction and a Framework for TQM -- Introduction -- Change and Continuous Improvement -- Forces for Change -- How Do Companies Get Started? -- Approaches to TQM -- A Framework for the Introduction of TQM -- Organizing -- Systems and Techniques.
505 8 _aMeasurement and Feedback -- Changing the Culture -- Use of the Framework -- Outcomes -- Summary -- Notes -- References -- Part Two The Business Context of TQM -- Chapter 4 Poli Deployment -- Introduction -- Definitions: Poli Deployment -- What is Poli Deployment? -- What Policy Deployment is Not -- The Policy Deployment Process -- A Check-Reflect-Improve-Scrutinize-Pass (CRISP) Approach to Poli Deployment -- Summary -- References -- Chapter 5 Quality Costing -- Introduction -- Definition and Categorization of Quality Costs -- Collecting Quality Costs -- Some Cost Aspects in Business.
505 8 _aReporting Quality Costs -- Uses of Quality Costs -- Summary -- References -- Chapter 6 Managing Service Quality -- Introduction -- The Service Environment -- Defining Service Quality -- The Role of Personnel in Service Delivery -- Service Delivery -- Summary -- References -- Chapter 7 Supplier Development -- Introduction -- Long-Term Issues of Partnership -- Barriers to Developing Partnerships -- Conditions of Partnership -- The Issues to be Considered in Partnership -- The Process of Partnership -- Potential Difficulties of Operating Partnerships -- Summary -- References.
505 8 _aPart Three Quality Management Systems, Tools and Techniques -- Chapter 8 Quality Management Systems and the ISO 9000 series -- Introduction -- What is Quality Assurance? -- What is a Quality Management System? -- The Development of Quality Management System Standards -- The ISO 9000 Series of Standards: An Overview -- Implementation Guidelines for ISO 9001 -- Quality Management System Assessment and Registration -- ISO 9000 Series Registration: A Model for Small Companies -- Benefits and Limitations of the ISO 9000 Series of Standards -- Summary -- References -- Chapter 9 Quality Management Tools.
520 _a"An essential quality management resource for students and practitioners alike--now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. A popular resource for students, academics, and business practitioners alike Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems Includes insights on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word 'quality' has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure - and sustain - high quality standards"--
_cProvided by publisher.
532 0 _3EBSCOhost
_a"EBSCO evaluates our products based on the Web Content Accessibility Guidelines (WCAG) and the related Section 508 and EN 301 549 regulations in the US and EU. Most EBSCO products are substantially conformant with WCAG 2.2 level AA." Source: https://connect.ebsco.com/s/article/EBSCO-VPATs?language=en_US. Last accessed April 22, 2025.
588 0 _aPrint version record and CIP data provided by publisher.
650 0 _aEngineering
_xManagement.
650 0 _aTotal quality management.
650 7 _aBUSINESS & ECONOMICS
_xManagement.
_2bisacsh
650 7 _aBUSINESS & ECONOMICS
_xGeneral.
_2bisacsh
655 4 _aElectronic books.
700 1 _aDale, B. G.,
_eeditor.
700 1 _aBamford, David R.,
_eeditor.
700 1 _aWiele, Anthony van der,
_eeditor.
776 0 8 _iPrint version:
_tManaging quality.
_bSixth edition.
_dChichester, West Sussex, United Kingdom : John Wiley & Sons, Inc., 2016
_z9781119130925
_w(DLC) 2016009718
856 4 0 _uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1258549
_yCLICK HERE to access ebook
942 _2ddc
_cEBOOK
999 _c2638
_d2638