| 000 | 01213nam a22002658i 4500 | ||
|---|---|---|---|
| 001 | BDZ0049850130 | ||
| 003 | StDuBDS | ||
| 005 | 20260217150526.0 | ||
| 008 | 220215s2022 nyua f b 001|0|eng|d | ||
| 020 |
_a9781265037536 (pbk.) : _c£52.99 |
||
| 040 |
_aStDuBDS _beng _cStDuBDS _dStDuBDSZ _erda |
||
| 050 | 0 |
_aHF5415.5 _b.L83 2022 |
|
| 072 | 7 |
_aBUS _2ukslc |
|
| 082 | 0 | 4 |
_a658.812 _223 |
| 100 | 1 |
_aLucas, Robert W., _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer service : _bSkills for Success _cRobert Lucas. |
| 250 | _aEighth edition. | ||
| 250 | _aInternational student edition. | ||
| 263 | _a202203 | ||
| 300 |
_a1 volume : _billustrations (black and white, and colour) |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | 8 | _aThis title features how-to topics for the customer service student. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication and use of technology. This edition addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aBusiness and Management. _2ukslc |
|
| 999 |
_c97 _d97 |
||