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Building Great Customer Experiences / Colin Shaw and John Ivens.

By: Contributor(s): Material type: TextTextPublication details: Basingstoke : Palgrave Macmillan, 2002.Description: xvi, 224 p. : ill. ; 24 cmISBN:
  • 9780333990131 (hbk.) :
Subject(s): DDC classification:
  • 658.812 21
LOC classification:
  • HF5415.5 .S53 2002
Summary: With the use of compelling examples and case studies, the author in this text examines building and delivering great customer experiences.
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Item type Current library Call number Status Barcode
Print Book - Lending Print Book - Lending Newtownabbey Campus 658.812 (Browse shelf(Opens below)) Available 39548000005549

Includes bibliographical references and index.

With the use of compelling examples and case studies, the author in this text examines building and delivering great customer experiences.

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