Raving Fans : A revolutionary approach to customer service /
Blanchard, Kenneth H.
Raving Fans : A revolutionary approach to customer service / Ken Blanchard & Sheldon Bowles. - London : HarperCollinsEntertainment, 1998. - x, 137 p. ; 20 cm.
Originally published: New York: Morrow, 1993.
This is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottom-line results.
9780006530695 (pbk.) : £6.99
Customer relations.
Business and Management.
HF5415.5
658.812
Raving Fans : A revolutionary approach to customer service / Ken Blanchard & Sheldon Bowles. - London : HarperCollinsEntertainment, 1998. - x, 137 p. ; 20 cm.
Originally published: New York: Morrow, 1993.
This is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottom-line results.
9780006530695 (pbk.) : £6.99
Customer relations.
Business and Management.
HF5415.5
658.812