Raving Fans : (Record no. 1875)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01019nam a2200253 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | BDZ0001378132 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260331124224.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780006530695 (pbk.) : |
| Terms of availability | £6.99 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | StDuBDS |
| Language of cataloging | eng |
| Transcribing agency | StDuBDS |
| Modifying agency | StDuBDSZ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS |
| Source | ukslc |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Blanchard, Kenneth H. |
| 245 10 - TITLE STATEMENT | |
| Title | Raving Fans : |
| Remainder of title | A revolutionary approach to customer service / |
| Statement of responsibility, etc | Ken Blanchard & Sheldon Bowles. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | London : |
| Name of publisher, distributor, etc | HarperCollinsEntertainment, |
| Date of publication, distribution, etc | 1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 137 p. ; |
| Dimensions | 20 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business and Management. |
| Source of heading or term | ukslc |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 980223r20111998enk f 000|0|eng|d |
| 500 ## - GENERAL NOTE | |
| General note | Originally published: New York: Morrow, 1993. |
| 520 8# - SUMMARY, ETC. | |
| Summary, etc | This is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottom-line results. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bowles, Sheldon M. |
| Barcode | Date acquired | Koha item type | Full call number | Permanent Location | Current Location | Withdrawn status | Lost status | Damaged status | Total Checkouts | Date last seen |
|---|---|---|---|---|---|---|---|---|---|---|
| 39548000005548 | 31/03/2026 | Print Book - Lending | 658.812 | Newtownabbey Campus | Newtownabbey Campus | 31/03/2026 |