People skills /
Thompson, Neil, 1955-
People skills / Neil Thompson. - 3rd ed. - Basingstoke : Palgrave Macmillan, 2009. - xviii, 315 p. : ill. ; 24 cm.
Formerly CIP.
Includes bibliographical references (p. 294-313) and index.
Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice.
9780230221123 (pbk.) : £19.99 0230221122 (pbk.) : £19.99
2009013613
GBA905959 bnb
014883331 Uk
Interpersonal relations.
Interpersonal communication.
Self-management (Psychology)
Problem solving.
HM1106 / .T46 2009
158.2 302
People skills / Neil Thompson. - 3rd ed. - Basingstoke : Palgrave Macmillan, 2009. - xviii, 315 p. : ill. ; 24 cm.
Formerly CIP.
Includes bibliographical references (p. 294-313) and index.
Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice.
9780230221123 (pbk.) : £19.99 0230221122 (pbk.) : £19.99
2009013613
GBA905959 bnb
014883331 Uk
Interpersonal relations.
Interpersonal communication.
Self-management (Psychology)
Problem solving.
HM1106 / .T46 2009
158.2 302