People skills /

Thompson, Neil, 1955-

People skills / Neil Thompson. - 3rd ed. - Basingstoke : Palgrave Macmillan, 2009. - xviii, 315 p. : ill. ; 24 cm.

Formerly CIP.

Includes bibliographical references (p. 294-313) and index.

Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice.

9780230221123 (pbk.) : £19.99 0230221122 (pbk.) : £19.99

2009013613

GBA905959 bnb

014883331 Uk


Interpersonal relations.
Interpersonal communication.
Self-management (Psychology)
Problem solving.

HM1106 / .T46 2009

158.2 302