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Total Quality Management and Operational Excellence : text with cases /

Oakland, John S.,

Total Quality Management and Operational Excellence : text with cases / John S. Oakland. - Fourth edition. - London : Routledge, 2014. - xxiv, 530 pages : illustrations (colour) ; 25 cm

Previous edition: published as Total quality management. Amsterdam: Butterworth-Heinemann, 2003. Includes index.

ISBN: 9780415635509 (pbk.) : £60.99 No price

Subjects--Topical Terms:
Total quality management.
Business and Management.

LC Class. No.: HD62.15 / .O173 2014

Dewey Class. No.: 658.4013

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