Customer service : (Record no. 97)

MARC details
000 -LEADER
fixed length control field 01213nam a22002658i 4500
001 - CONTROL NUMBER
control field BDZ0049850130
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260217150526.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781265037536 (pbk.) :
Terms of availability £52.99
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Language of cataloging eng
Transcribing agency StDuBDS
Modifying agency StDuBDSZ
Description conventions rda
050 #0 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .L83 2022
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Source ukslc
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.,
Relator term author.
245 10 - TITLE STATEMENT
Title Customer service :
Remainder of title Skills for Success
Statement of responsibility, etc Robert Lucas.
250 ## - EDITION STATEMENT
Edition statement Eighth edition.
250 ## - EDITION STATEMENT
Edition statement International student edition.
300 ## - PHYSICAL DESCRIPTION
Extent 1 volume :
Other physical details illustrations (black and white, and colour)
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business and Management.
Source of heading or term ukslc
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220215s2022 nyua f b 001|0|eng|d
520 8# - SUMMARY, ETC.
Summary, etc This title features how-to topics for the customer service student. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication and use of technology. This edition addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities.
263 ## - PROJECTED PUBLICATION DATE
Projected publication date 202203
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
Holdings
Barcode Date acquired Koha item type Full call number Permanent Location Current Location Withdrawn status Lost status Damaged status Total Checkouts Date last seen
39548000001015 17/02/2026 Reference 658.812 Ballymena Campus Ballymena Campus         17/02/2026
39548000001016 17/02/2026 Lending 658.812 Ballymena Campus Ballymena Campus         17/02/2026
39548000001017 17/02/2026 Lending 658.812 Ballymena Campus Ballymena Campus         17/02/2026
39548000001018 17/02/2026 Lending 658.812 Ballymena Campus Ballymena Campus         17/02/2026