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Customer service : Skills for Success Robert Lucas.

By: Material type: TextTextEdition: Eighth edition; International student editionDescription: 1 volume : illustrations (black and white, and colour)ISBN:
  • 9781265037536 (pbk.) :
Subject(s): DDC classification:
  • 658.812 23
LOC classification:
  • HF5415.5 .L83 2022
Summary: This title features how-to topics for the customer service student. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication and use of technology. This edition addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities.
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Item type Current library Call number Status Barcode
Reference Reference Ballymena Campus 658.812 (Browse shelf(Opens below)) Not for loan 39548000001015
Lending Lending Ballymena Campus 658.812 (Browse shelf(Opens below)) Available 39548000001016
Lending Lending Ballymena Campus 658.812 (Browse shelf(Opens below)) Available 39548000001017
Lending Lending Ballymena Campus 658.812 (Browse shelf(Opens below)) Available 39548000001018

Includes bibliographical references and index.

This title features how-to topics for the customer service student. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication and use of technology. This edition addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities.

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